Terms of Use & Service

Papabubble's ("Papabubble" "we" "us") Site(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.papabubble.com.hk. We recommend you should keep a copy of the TOS for future reference.

Papabubble is a trading name of The Papabubble Hong Kong Ltd, a company registered in Hong Kong under registration number 52614564, and our registered address is 34 Tung Lo Wan Road, Causeway bay, Hong Kong.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about Papabubble's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Registration & Account Terms and Conditions

When you register for an account on this Site, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address info@papabubble.com.hk. We may also change registration requirements from time to time.

To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details. The account password you create should be unique and kept secure, and you must notify Papabubble immediately of any breach of security or unauthorized use of your account.

Forgotten password

If you have forgotten your password, follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

Please refer to our Privacy Policy for information about how we use your data.

Eligibility to Purchase

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Papabubble terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Papabubble, whose applications are acceptable to Papabubble and who have authorized Papabubble to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Papabubble reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Papabubble feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.


All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Papabubble offers products for sale that are in stock and available for dispatch from our shop. Occasionally however, we may be out of stocks or waiting for shipments from third parity vendors/ suppliers such as our packaging suppliers or stickers suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to Papabubble. Papabubble will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at Papabubble.

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

Pricing Policy

Prices shown on the Site are in Chinese Yuan (CNY ¥), EURO (EUR $), Japanese Yen (JPY ¥), HK Dollars (HKD $) Pound Sterling (GBP £), and US Dollars (USD $).

To ensure that the most accurate pricing including taxes, duties and delivery costs to overseas, we would not calculate the total amount and display on the Site. We recommend that you email us at info@papabubble.com.hk to get a quotation for shipment to your destination.

All prices and offers remain valid as advertised from time to time. The Chinese Yuan (CNY ¥), EURO (EUR $), Japanese Yen (JPY ¥), HK Dollars (HKD $) Pound Sterling (GBP £), and US Dollars (USD $) price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

If you are a customer whose credit/debit card is not denominated in HK Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Sale Price Adjustment Policy

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Acceptance of Your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless we cancel your order, acceptance of your order and completion of the contract between you and Papabubble will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Hong Kong, and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Papabubble.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our Site are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.


Payment can be made by Visa, MasterCard, American Express, and any other methods, which may be clearly advertised on the Site from time to time. 

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Papabubble, we will not be liable for any delay or non-delivery.

All credit/debit card transactions on this site are processed using Shopify Payment, that is certified Level 1 PCI DSS compliant, you can have details about Shopify Payment here: https://www.shopify.hk/pci-compliant

 Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.


The date, time and fee for attending our Workshops will be as stated on the Workshop page. All payments for workshop must be made in full at the time of completing the purchasing process on our Site and in any event prior to the date of the Workshop.

By attending our Workshop, participant agrees to participate in the Workshop during the time period chosen, and all payment will be non-refundable if you are unable to attend the Workshop.

Successful applicant will receive a confirmation email within 24 hours after application.

Each successful registration is entitled to entry for 1 participant aged 3 years old or above. Kids aged 3 -12 must be accompanied by a parent / guardian, and the parent / guardian is entitled to join the workshop together with the kid for free.

For participant aged 12 – 17, the parent / guardian needs to pay the fee on behalf of the participant upon registration online, and if parents / guardians wish to join, they need to pay the full fare and no price adjustment will be offered.

There may be circumstances in which we need to cancel or postpone the Workshop such as Typhoon No. 8 or above or Black Rain Storm Signal, we will advise you of this as soon as we possibly can and arrange a reschedule for the Workshop.

Photos and videos taken during Workshops may be used for publicity and promotion purposes.

Gift Voucher

Papabubble Printed and Virtual Gift Vouchers are sold subject to the following terms and conditions:

Gift Vouchers are valid for 12 months from date of purchase.

Gift Vouchers can be redeemed against all products on the www.papabubble.com.hk.

Virtual Gift Vouchers can only be used on the Papabubble site for which they are issued and may not be returned or redeemed for cash.

If your order total is less than the value of the Gift Voucher, the remaining balance will not be credited to your account and will not be redeemed against subsequent orders.

If your order exceeds the value of the Gift Voucher, all remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.

Papabubble is not liable for delivery of a Virtual Gift Voucher to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.

Papabubble is not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission.

Papabubble reserves the right to cancel a Gift Voucher if we deem such action necessary.

Shipping is applicable on Printed Gift Vouchers.

Promotion Codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.


You will own the goods on and from the later of the point in time when: (a) we receive payment in full, or (b) we deliver the goods to you.

Papabubble require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Papabubble, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

Please note that we aim to dispatch all orders within 48 hours during sale periods. In any event, we will deliver the goods to you within 5 working days (Monday to Friday) of the day on which we accept your order. Papabubble is not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

For Click & Collect orders, we aim to get your order ready for pick up within 48 hours during sale periods. To collect your order, the order confirmation email we sent to you upon your successful purchase with your order number is required. Papabubble is not responsible for any delays for pick up caused by customers.

Returns and Exchanges

All sales are final.

We stand behind the products we sell. Your satisfaction with your purchase is extremely important to us. If you are unsatisfied with your purchase for any reason please contact us at info@papabubble.com.hk.


We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

No Reliance

While Papabubble has endeavoured to ensure the accuracy of the information accessed via the Site, Papabubble does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Site.


There may be links that will let you leave this Site or that will let you access this Site from third party sites. Linked third party sites are not under the control of Papabubble and Papabubble is not responsible for the contents of any such linked site or any link contained in such a linked site.

Existence of links to other third party sites is not an endorsement by Papabubble in favour of such site or the products or services contained in any linked site. To the extent that this Site contains links to or may be accessed from outside services and resources, the availability and content of which Papabubble does not control, any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource.

Intellectual Property

The Site, including text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material (“Content”) is protected by copyrights, trade marks and/or other proprietary rights. The Content includes both content owned or controlled by Papabubble and content owned or controlled by third parties and licensed to Papabubble. All individual articles, reports, and other elements making up the Site may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Site.

You may not use any of Papabubble‘s trademarks or trade names without Papabubble‘s prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.

You agree to notify Papabubble in writing promptly upon becoming aware of any unauthorized access to or use of the Site by any party or of any claim that the Site or any of the contents of the Site infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

Licence and Download Rights

You acquire no rights or licenses in or to the Site and/or the Content other than the limited right to use the Site in accordance with these Terms and to download on the terms set out in this section.

Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Site.

Download is permitted by Papabubble provided only that:

(i) you make no more than one printed copy of such download and no further copies of such printed copy are made;

(ii) you make only personal, non-commercial use of such download and/or printed copy; and

(iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Site available as part of another Site, whether by hyperlink framing on the internet or otherwise. The Site and the information contained therein may not be used to construct a database of any kind, nor may the Site be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database Sites containing all or part of the Site. 

No Warranty

The Site and the Content are provided “as is” excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. Papabubble further accepts no responsibility or liability for functions contained on the Site and makes no warranties that the Site will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.

Papabubble does not warrant that the Site is compatible with your computer equipment or that the Site or its server is free of errors or viruses, worms or “Trojan horses” and Papabubble is not liable for any damage you may suffer as a result of such destructive features.

Papabubble shall not be held responsible for Content provided by third parties. Papabubble is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the Site.

These Terms do not affect your statutory rights or your legal rights as a consumer.

Limitation of Liability

You acknowledge that your use of the Site, including the Content is at your own risk. If you are dissatisfied with the Site, the Terms or any or the Content your sole remedy is to discontinue use of the Site.

Save in respect of fraud and of personal injury or death to the extent it results from Papabubble‘s negligence, in no event will Papabubble be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if Papabubble has been advised of the possibility thereof, arising from your use of the Site. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

Changes to The Site

You accept that Papabubble has the right to change the content or technical specifications of any aspect of the Site at any time at Papabubble’s sole discretion. You further accept that such changes may result in your being unable to access the Site. 


You agree to indemnify, defend, and hold harmless each of Papabubble, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of Papabubble, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against Papabubble, its employees, representatives, suppliers, or agents is based on or arises in connection with:

(a) your use of the Site;

(b) any breach by you of the Terms;

(c) a claim that any use of the Site by you:

(i) infringes any intellectual property rights of any third party, or any right of personality or publicity, or

(ii) is libelous or defamatory, or otherwise results in injury or damage to any third party;

(d) any deletions, additions, insertions, or alterations to, or any unauthorized use of, the Site by you; or

(e) any misrepresentation or breach of representation or warranty made by you contained herein.

References in this section of the Terms to your use of the Site shall be deemed to include any use by a third party where such a third party accesses the Site using your computer. You agree to pay Papabubble, its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

Transmission and Feedback of Information

Any information you transmit through this Site is subject to Papabubble’s privacy policy and remains Papabubble’s property. You are prohibited from transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, inflammatory or pornographic material or other material that could give rise to any civil or criminal liability under law.

You agree that Papabubble may use and/or disclose information about your demographics and use of the Site in a manner that does not reveal your identity.

Local Laws and Regulations

The Site is not directed at any person in any jurisdiction where for any reason the publication or availability of the Site is prohibited. Those in respect of whom such prohibitions apply must not access the Site.

Papabubble does not represent that either the Site or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Site do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.


Either you or Papabubble may terminate these terms with or without cause at any time. If Papabubble terminates these terms, Papabubble will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address. You may terminate by unsubscribing here. On termination you shall destroy all Content, and copies thereof, obtained from the Site.

Severance and Waiver

If any provision of this Agreement is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a continuing waiver of such term or any other term.

Third Party Rights

Nothing in this Agreement is intended to confer on any third party (whether referred to in this Agreement by name, class, description or otherwise) any benefit or any right (under the Contracts (Rights of Third Parties) Ordinance or otherwise) to enforce any provision of this Agreement or any agreement entered into in connection with it.

Entire Agreement

Except as provided herein, these terms and conditions are the entire agreement between us and supersede any prior understanding or agreements (written or oral). Nothing in this clause will operate to limit or exclude either party’s liability for fraud.

Governing Law and Jurisdiction

The Terms are governed by the laws of Hong Kong and the parties submit to the exclusive jurisdiction of the courts of Hong Kong.